KarmaSites

To create email accounts:

1. Go to your Admin Area (http://yourdomain.com/!admin)
2. Click "Email Accounts" from the menu on the left
3. Enter the new email account under "Create Account". Note that you may only use lowercase letters, numbers, and the hyphen (-).
4. Click the button to create the account.

To forward mail to another address:

1. Go to your Admin Area (http://yourdomain.com/!admin)
2. Click "Email Accounts" from the menu on the left.
3. Under "View/Modify Account", select the account you wish to set forwarding for and click the button.
4. Enter the forwarding address in the box provided and Submit.

Note that you do not need to set a password for the email account if you are using email forwarding.

To set your email password

1. Go to your Admin Area (http://yourdomain.com/!admin)
2. Click "Email Accounts" from the menu on the left.
3. Under "View/Modify Account", select the account you wish to set forwarding for and click the button.
4. Enter the password address in the box provided and Submit.

Email Program Setup

If you wish to use a local program such as Outlook to read your mail, you must first create the account and set a password as documented above. Then use the following settings when setting up the account:

• Incoming Server: yourdomain.com
• Outgoing Server: yourdomain.com
• Username: you@yourdomain.com
• Password: [whatever you set above]

Note #1: Use your actual domain name for incoming and outgoing server, not "yourdomain.com" as shown in the examples.

Note #2: Your username is your full email address, and it must be entered in all lowercase.

Note #3: If you are able to receive mail but you are having trouble sending mail, make sure you have checked the box that says "server requires authentication on outgoing mail", and try setting your "outgoing port" to 587 instead of 25. (This is usually buried behind some kind of "Advanced Settings" button.)

Note #4: You can configure your mail program to use either IMAP or POP3 with the same settings.

If you want to see detailed instructions, including screenshots, for configuring various mail programs, see the following page:

• Detailed Instructions for Email Program Setup

(The screenshots illustrate IMAP setup, but POP3 setup is almost the same except you choose "POP3" instead of "IMAP" when initially setting up the account.)

Using Webmail

To use Webmail, you must first create an account and set a password as documented above. Then follow these instructions:

1. Go to your Admin Area (http://yourdomain.com/!admin)
2. Click "Webmail" from the menu on the left.
3. Log in using your username (lowercase only) and the password you chose above.

Spam Filters

There are several different types of spam filters running on the servers, and they all run by default so you do not need to do anything special to enable them.

The filters block the vast majority of spam, but they are designed to err on the conservative side, so you may see an occasional spam get through. The reasoning behind this is that it is better to have a few extra spams to deal with every day than to miss a single important message.

Our filters are all "instant-fail" filters, meaning that if a message is flagged as spam, it is flat-out rejected and the sender is immediately notified that their mail did not go through. We do not run filters that put certain messages into a "Junk folder" because of the high chance of missing an important or timely email that way, and also because with that method the sender has no way of knowing that their message was flagged as spam.